Yes! We send you a preview 2-3 days after you place your order and we offer multiple FREE revisions - we'll work with you until you're 100% happy with the result.

Most likely, yes! As all of our art is hand-drawn from scratch, this means the quality of the reference photo is not as important. If there's an issue, we'll contact you via email to request more photos of your fur baby.

Yes, we can draw any animal and even people, too!

It typically takes us 2-3 days to send you an art preview and 5-7 days for your product to be delivered. (Please allow an additional few days during peak periods)

You can choose up to 4 people/pets on our main product here. If you would like more than 4 pets drawn, you can choose our 4-8 character canvas here. If you would like more than 8 characters drawn, please contact us at pca@pokepetshop.com for a quote.

No, we do not use any apps to speed up the process of our work, which, in return, sacrifices the quality of the finished product. Sallie and Sophia hand-draw each pet with love, care, and attention, capturing your pet's personality in a style you have always loved.

Yes, we've shipped over 50,000 portraits all around the world.

📦Fulfillment Origin: All products are made-to-order and fulfilled locally in the USA.

✈️ We ship internationally, and no matter where you're located, we’ll get your custom art to you as quickly as possible!

If you're not happy with your art, we'll revise this free of charge until you are 100% satisfied. We only print it when you love it!

If you change your mind about your order, you must notify us via email at pca@pokepetshop.com within 24 hours after placing your order. (If you message us via social media or any other method, you will not be eligible for a refund.)

We typically start drawing your portrait not long after your order has been placed to keep up with our demand.