FAQs

If your question is not listed below please feel free to contact us and we'll get back to within 24 hours.

Drawing Your Order

Yes! We can draw any pet you like. We've drawn dogs, cats, horses, bunnies, mice, snakes, spiders, turtles, goldfish, ducks and more! Click here to see some of our cartoon Illustrations of exotic pets and people!

We can also draw people! Check out our family canvases here.

Yes! You can choose up to 6 pets on your pet canvas here.
If you would more than 6 pets on your canvas we can do this too. Please contact us for more details.

(For multi-pet canvases you can upload individual images or a collage, whatever you prefer)

We often create portraits of pets that have crossed the rainbow bridge. We're always able to work with our customers and make this work even if they do not have a clear photo of their pet. Our artists are very talented at what they do! Please contact us if you have any further questions at support@petcreationsart.com

Yes, absolutely! All of our work is hand-drawn by our professional artists meaning we can combine elements from different photos into one MASTERPIECE.

You can upload individual images or a collage and we'll combine your pets on the product for you.

All of our work is hand-drawn by our professional artists meaning we can combine elements from different photos into one MASTERPIECE.

Yes! Check out our family portraits here.

Unfortunately, we cannot send a preview before you have made your order as a lot of time goes into drawing each portrait.

Unlike some of our competitors, we do NOT use any apps to speed up the process of our work which in return, sacrifices the quality of the finished product.

If we offered a preview before purchase we would have a lot of time wasters.

However, we do offer 'free unlimited revisions' which is your guarantee that you will love your order when you receive it!

We email you a preview and you can make as many changes as you want, free of charge. We only print it when you love it.

Unlike some of our competitors, we do NOT use any apps to speed up the process of our work which in return, sacrifices the quality of the finished product.

We not have 5 full-time artists who are also massive pet lovers!

Our artists hand-draw each pet with love, care and attention, capturing the personality of your pet in a style that you always loved.

Read more about our artists here.

Yes! However, we would typically recommend having your artwork drawn from the upper-body to head as this will allow your pets face to appear larger on the canvas. (This is most-common)

If you would prefer for the full-body to be drawn, please contact us at support@petcreationsart.com after you have placed your order.

Don't worry about anything in your photo, we will only your beautiful pets!

Messy rooms, kids, family photos, toys, etc will not be included unless specifically requested otherwise.

Yes, absolutely! If you have any special toys or sentimental items that you would like to be included in your portrait, please contact us at support@petcreationsart.com after you have made your order.

You can either upload a photo or describe your pets favourite toy for our artist to draw. (This does NOT cost any extra)

However, if you would prefer a fully custom background, we can certainly do this for an additional $25.

Order Process

Yes! We send you a preview with all to ensure you will be happy with the result.

You also get FREE unlimited revisions - we'll work with you until you're 100% happy with the result.

After all, we've got 1,500+ 5-star reviews for a reason. We care about our customers and we care about getting it right.

We often create portraits of pets that have passed away or for someone buying as a gift for a fellow pet lover and will not have access to a wide choice of photos.

Please don't worry about that, as our artists are very talented at what they do - we can always make it work.

If our artist has any issues drawing your order, we will be in touch for more details about the pet.

If you cannot upload a photo to our website, please get in touch with us at support@petcreationsart.com, and we can arrange for you to email the pictures to us or send them to us via WhatsApp.

We can then email you a link to checkout on our website, and the photos/notes from your order can be added later.

You will choose from 50+ beautiful backgrounds once your art is ready for approval. Check out our backgrounds here.

We can also draw fully custom backgrounds for an additional $25. Please contact us at support@petcreationsart.com after you have placed an order to arrange this.

You can add your pet name(s) to the notes box that appears after you upload your pet photos or during the art approval stage.

- Choose the item you want to order and then click the 'ADD TO CART' button.
- You will then be transferred to your shopping basket, click the 'CHECKOUT' button.
- You will see a 'Discount Code' box in the upper right part of the page.
- You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied.
- Fill in the rest of your details and place your order.

Our artist will typically email you a preview 2-3 days after you have placed an order. However, during busy periods this can up to 7 days.

In a hurry to get your order?
Please contract us at support@petcreationsart.com after you have placed your order and we will push this to the front of the queue.

Shipping Times

USA - 5-7 days

Canada - 5-7 days

Australia - 5-7 days

European Union - 5-7 days

United Kingdom - 5-7 days

Rest of world: 10-14 working days

All orders are shipped fully tracked.

Our Digital Download is for our customers who wish to print their art themselves or use this as a screensaver etc.

Our Digital Download will be emailed to you with the JPEG and PNG files and will also be 300 DPI making it suitable for printing yourself.

If you need any other image formats, please get in touch after you have made an order and we can arrange this for you.

Yes, absolutely! If you're not 100% happy with your art, we'll refund you, no questions asked.

After all, we've got 1,500+ 5-star reviews for a reason. We care about our customers and we care about getting it right.

Shipping

Pet Creations cares about the planet and helping local communities which. As a result, we're able to offer FREE shipping in the following countries.

Free shipping in the USA. (5-7 days)

Free shipping in Canada. (5-7 days)

Free shipping in Australia. (5-7 days)

Free shipping in the EU. (5-7 days)

Free shipping in the UK. (5-7 days)

Shipping for the rest of the world costs $25 (10-14 days)

You will receive an email with a tracking number as soon as your order has been shipped.

If you cannot find your tracking number please contact us at support@petcreationsart.com

Due to the high volume of orders we receive that are gifts, we no longer include an invoice showing the price in our packaging.

All of our boxes are also unbranded to not spoil the surprise.

Our artist will typically email you a preview 2-3 days after you have placed an order. However, during busy periods this can up to 7 days.

In a hurry to get your order?
Please contract us at support@petcreationsart.com after you have placed your order and we will push this to the front of the queue.

Shipping Times

USA - 5-7 days

Canada - 5-7 days

Australia - 5-7 days

European Union - 5-7 days

United Kingdom - 5-7 days

Rest of world: 10-14 working days

All orders are shipped fully tracked.

Yes, we ship worldwide!

We have print facilities in the USA, Canada, Australia, the UK and the EU.

Your order will be shipped from the closest facility in order to get this to you promptly. This also means you will NOT be charged any customs fees on your order.

At Pet Creations we care about the planet and supporting local communities which is why we partner with local print shops around the world. As a result, this means you get your order faster with FREE shipping!

We have print facilities in the USA, Canada, Australia, the UK and the EU.

Your order will be shipped from the closest facility in order to get this to you promptly. This also means you will NOT be charged any customs fees on your order.

If you need to change your shipping address, please contact us at support@petcreationsart.com within 24 hours after placing your order with an e-mail titled "Shipping Address Change" to route to the appropriate department.

Please be advised that your shipping address cannot be revised after the order has shipped. 

Returns

Please refer to our Refund Policy here.

We send a preview with all personalised products to ensure you will be happy with the result. You also get FREE unlimited revisions - we'll work with you until you're 100% happy with the result.

If for any reason, you are not satisfied with your product when you receive it, please contact us at support@petcreationsart.com and we will make it right.

After all, we've got 1,500+ 5-star reviews for a reason. We care about our customers and we care about getting it right.

In order to keep up with customer satisfaction our artists will typically start on your order 2 hours after your order has been placed.

Once an order has been started you will be eligible for a partial refund minus a fee for our artists time.

Other Queries

Our support email is support@petcreationsart.com

You can also get in touch via our contact us page here.

If you would prefer for us to call you, please email us your phone number and a good time to call you and someone from our team will give you a call back.

Our pricing is based on the number of pets/people and the canvas size.

We also made the decision to focus on quality over quantity.

This means we use premium materials for our canvases and all artwork is hand-drawn by our extremely talented artists.

Unlike some of our competitors, we do NOT use any apps to speed up the process of our work which in return, sacrifices the quality of the finished product.

We've debated using apps to speed this up but we'd rather charge more for a premium, hand-drawn product that you'll be sure to love.

We've had a few customers mention the price but they always say it's worth every penny after they have received it.
You can see 1,500+ 5-star customer reviews here.

We also offer 'free unlimited revisions' to ensure your product is perfect before we print it.

Yes, helped out 100s of business with their logos for their business.

We've also now had our artwork published in 2 books that have been sold globally! What an honour.

Please get in touch at support@petcreationsart.com and we'll be more than happy to help bring your vision to life!

Yes, we do! You can sign up to our referral program here and give your friends 10% off their order and earn $20 for every friend you refer.

The best way to get in contact with us is via email at support@petcreationsart.com

You can also get in touch via our contact us page here.

If you would prefer for us to call you, please email us your phone number and a good time to call you and someone from our team will give you a call back.

We understand that you may be shopping for someone else, but at this time we cannot include personal notes in or gift wrapping.

But don't worry, they'll be so thrilled with their new custom goodies they won't care what you had to say anyways!

We also no longer include an invoice showing the price in our packaging.

All of our boxes are unbranded to not spoil the surprise.

If you have made an order with us in the past 24 months we can use your artwork on any additional products that pick your fancy!

You can even choose a different background from your previous order!

Save a HUGE 30% off via our existing customers page here.

It usually takes our artists 2-3 days to create your artwork and email you a preview. However, during busy periods this can take up to 7 days.

Please make sure to check your spam folder as occasionally the preview will be stuck there.

If you have not received your preview after 7 days please get in touch with us at support@petcreationsart.com

I understand our products are a bit pricey, but we decided to focus on quality over quantity.

This means we use premium materials for our products, and all artwork is hand-drawn by our highly talented artists.

Unlike some of our competitors, we do NOT use any apps to speed up our work which in return sacrifices the quality of the finished product.

We also offer 'free unlimited revisions' to ensure your product is perfect before we print it.

Please be cautious if you come across a company selling similar products for a fraction of the price. We have had countless emails from customers telling us horror stories about how they came across another company selling similar products for cheaper, so naturally, you would go with the company offering the best price. However, these companies either never delivered the product, or if they did, it was much poorer quality than shown online.

If a deal is too good to be true, it most likely is.

We have 1000s of 5-star reviews on our website and TrustPilot backing up our product and service.