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Frequently Asked Questions
Yes! We send you a preview 2-3 days after you place your order and we offer FREE unlimited revisions - we'll work with you until you're 100% happy with the result.
If you're not happy with your art, we'll revise this free of charge until you are 100% satisfied. We only print it when you love it!
Most likely, yes! As all of our art is hand-drawn from scratch, this means the quality of the reference photo is not as important. If there's an issue, we'll contact you via email to request more photos of your fur baby.
Yes, we can draw any animal and even people, too!
Yes, we've shipped over 50,000 portraits all around the world. We work with local print facilities in the USA, UK, Canada, Australia and the EU. This means FREE & FAST tracked shipping.
It typically takes us 2-3 days to send you an art preview and 5-7 days for your product to be delivered. (Please allow an additional few days during peak periods)
No, we do not use any apps to speed up the process of our work, which, in return, sacrifices the quality of the finished product. Sallie and Sophia hand-draw each pet with love, care, and attention, capturing your pet's personality in a style you have always loved.
